Privacy policy

Privacy Policy

Last updated: 2 September 2026

Castlemere Banqueting Hall, located at 8 Castlemere Street, Rochdale, Greater Manchester, respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and how our website and business automation systems process information.

Information we collect

When you contact Castlemere Banqueting Hall through our website or communicate with us about an event, we may collect information including:

• Your name
• Email address and other contact details
• Event dates, times and requirements
• Messages or enquiries you send to us
• Booking and event-related information
• Information needed to respond to your enquiry and provide our services

How we use your information

We use your information to:

• Respond to website enquiries
• Check event availability
• Prepare and send enquiry responses
• Manage bookings and event administration
• Communicate with customers about their events
• Maintain appropriate business and audit records
• Improve our services and customer experience

Google and Gmail integration

Castlemere Banqueting Hall uses Google Gmail services as part of its internal enquiry-response system.

Our authorised Gmail integration is used to compose and send Castlemere enquiry responses from the connected Castlemere Gmail account.

Google account access is authorised through Google OAuth 2.0. The integration is configured to request only the Gmail permissions required for its intended email-sending functionality.

We do not sell Google user data, use Google user data for advertising, or provide Google user data to data brokers.

Google user data obtained through this integration is used only to provide and operate the Castlemere enquiry-response functionality described in this policy.

The system may retain limited delivery metadata, such as a Gmail message identifier, delivery status and time sent. This information is used to maintain an audit trail, prevent duplicate emails and confirm successful delivery.

We do not use Google user data to create advertising profiles or for unrelated marketing purposes.

Our use and transfer of information received from Google APIs will comply with the Google API Services User Data Policy, including the Limited Use requirements.

Automated processing

Castlemere uses internal automation software to assist with processing website enquiries.

Website enquiries may pass through services used by Castlemere, including our website provider, email providers and our internally controlled automation system. These systems may extract enquiry details, check availability, prepare responses and send authorised emails.

Automated systems are used to support Castlemere's business processes and are not used to sell customer information.

Information sharing

We do not sell, rent or trade your personal information.

Information may be processed by trusted service providers where necessary to operate our website, email systems and business services. These may include website hosting, Microsoft email services, Google Gmail services and automation software used by Castlemere.

Information is only used for legitimate Castlemere business purposes and to provide services requested by customers.

Data security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.

Access to our business systems and connected accounts is restricted to authorised users and services.

Data retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including customer communication, booking administration, business records, dispute resolution and legal or regulatory requirements.

Your rights

Depending on applicable data protection law, including UK data protection law, you may have rights relating to your personal information, including the right to request access, correction or deletion of information we hold about you.

To make a privacy request, please contact Castlemere Banqueting Hall using the contact details provided on our website.

Cookies and website information

Our website or website service provider may use cookies or similar technologies necessary for website operation, security, analytics or functionality. Where required, appropriate consent will be requested.

Changes to this Privacy Policy

We may update this Privacy Policy when our services, systems or legal obligations change. The latest version will always be published on this page.

Contact

If you have any questions about this Privacy Policy or how Castlemere Banqueting Hall handles personal information, please contact us using the contact details shown on our website.